joya 99's Privacy Policy
Your personal information matters to us. This document explains in full how the information collected during your registration and use of the joya 99 platform is used, stored, and kept secure.
our responsibility
Table of Contents
- Introduction and Applicability
- Details of Information Collected
- How Information Is Collected
- Purpose of Using Information
- Sharing Information with Third Parties
- Cookies and Tracking Technologies
- Data Retention and Deletion
- Data Security Measures
- User Rights
- Protection of Minors
- Policy Changes
- Contact
1 Introduction and Applicability
joya 99 is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the use of services provided through the joya 99 website and mobile application.
By registering on our platform or using any of our services, you are considered to have agreed to the terms of this Policy. This Policy must be read together with our Terms and Conditions, as both documents together govern your relationship with joya 99.
2 Details of Information Collected
joya 99 collects the following categories of information to operate its services:
2.1 Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Mobile number and email address
- Address and country
- Username and password (in encrypted form)
2.2 Financial Information
- Deposit and withdrawal history
- bKash, Nagad, or Rocket account number (for processing transactions)
- Bank account details (for bank transfers)
- Transaction date, time, and amount
2.3 Usage Information
- Game play history, bet amounts, and results
- Login and logout times
- IP address and device information
- Browser type and operating system
- Time spent on the platform and pages visited
2.4 Communication Information
- Conversations held via live chat or email with the customer support team
- Records of complaints and feedback
- Consent or refusal regarding promotional messages
3 How Information Is Collected
joya 99 collects information in the following ways:
3.1 Direct Collection
Information is collected directly from you through registration forms, identity verification processes, deposit and withdrawal requests, and contact with customer support.
3.2 Automatic Collection
Some information is collected automatically while you use the platform, through cookies, log files, and similar technologies. This includes IP address, browsing behaviour, and device information.
3.3 From Third Parties
Information may also be received from identity verification agencies, payment processors (such as bKash or Nagad verification services), and fraud prevention services.
4 Purpose of Using Information
joya 99 uses the information collected only for the purposes described below:
Account Management
Completing the registration process, verifying identity, and keeping your account secure.
Financial Transactions
Safely processing deposits, withdrawals, and bonus payments.
Fraud Prevention
Detecting irregular activity and maintaining the security of the platform.
Customer Support
Helping resolve your enquiries and complaints, and improving relevant services.
Service Improvement
Analysing user experience to improve the functionality of the platform.
Legitimate Communication
Sending important account-related notices, security alerts, and, where you have given consent, promotional information.
5 Sharing Information with Third Parties
In certain circumstances, joya 99 may share your information with third parties:
5.1 Service Provider Partners
Only the necessary information is shared with selected service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, game operation, and technical infrastructure management. These partners are contractually bound to comply with joya 99's privacy standards.
5.2 Legal Obligations
Information may be disclosed when required to comply with a court order, a lawful request from a law enforcement authority, or applicable legal obligations. In such cases, only the specific information requested will be provided.
5.3 Business Transfers
User information may be transferred in the event of a merger, acquisition, or asset transfer. You will be notified in advance of any such event, and equivalent protections under this Policy will be ensured.
5.4 With Your Consent
For any purpose not listed above, your explicit consent will be obtained before sharing your information with a third party.
6 Cookies and Tracking Technologies
The joya 99 platform uses cookies and similar technologies that store small files in your browser.
6.1 Essential Cookies
These cookies are essential for maintaining login sessions, verifying security tokens, and keeping the platform's core functionality running. Disabling them will prevent the platform from working properly.
6.2 Functional Cookies
These cookies are used to remember your preferences (such as language and display settings) and to restore information from previous sessions, so you do not need to re-enter settings after each login.
6.3 Analytical Cookies
We use these cookies to gather information on which pages are visited most and which features users prefer, helping us improve the platform's functionality and design. These cookies do not identify you personally.
7 Data Retention and Deletion
7.1 Retention Period
Information is retained for as long as your account is active and for as long as necessary thereafter to meet legal and business requirements. Financial transaction records are kept for the period specified under applicable law.
7.2 After Account Closure
Even after an account is closed, certain information may be retained for a defined period for legal compliance, dispute resolution, and fraud prevention purposes. Once that period has passed, the information will be securely deleted or anonymised.
7.3 Data Deletion Requests
You may request that your account information be deleted. However, some information may need to be retained due to legal obligations — in such cases, you will be informed of the reason.
8 Data Security Measures
joya 99 uses industry-standard security technologies to protect your personal and financial information:
SSL Encryption
All data transmitted between your browser and our servers is sent in encrypted form using SSL technology.
Password Hashing
Your password is never stored directly — only a value transformed through a strong hashing algorithm is kept.
Access Control
joya 99 staff can only access the information required for their specific role — all access is logged and monitored.
Security Testing
The platform's security measures are kept up to date through regular security audits and vulnerability assessments.
9 User Rights
As a joya 99 user, you have the following rights:
9.1 Right to Access Information
If you wish to know what information we hold about you, you may submit a request to our customer support team. A copy of your information will be provided within a set timeframe.
9.2 Right to Correct Information
If any of your stored information is incorrect, you may request a correction. Some information can also be changed directly through your account settings.
9.3 Right to Object to Processing
You may unsubscribe from marketing communications at any time. However, it may not always be possible to stop processing information that is essential to operating the service.
9.4 Right to Data Portability
In certain circumstances, you may request your information in a standard format. Please contact our support team for assistance with this.
Our Responsible Gaming Policy contains further information on account controls and self-exclusion rights, which form an important part of user protection.
10 Protection of Minors
All services of joya 99 are strictly for individuals aged 21 and above. Age is verified at the time of registration, and minors are not permitted to open an account.
If any minor attempts to register on the joya 99 platform, or if their information comes into our records, it will be deleted immediately and the associated account will be closed. Parents and guardians may contact our customer service team regarding the safety of their children.
11 Policy Changes
joya 99 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify users via a notice on the platform or by email to the registered address.
If you continue using the platform after a policy change, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly. To learn more about us, please read our About Us page.
12 Contact
If you have any questions, objections, or data-related requests regarding this privacy policy, please get in touch with us. Our customer service team is available 24/7 and ready to assist in both Bengali and English.
For answers to common questions, visit our Frequently Asked Questions (FAQ) section — it covers many questions about accounts, payments, and security.